Club Nintendo FAQ - Questions About Product Registration, Account Management, and More
Please select a topic
- Joining Club Nintendo
- How Does Nintendo Use the Personal Information I Provide?
- My Child Wants to Join Club Nintendo. Why Do I Have to Sign Up Too?
- I Am the Parent or Guardian Of a Child Under 13, and I Never Received the Permission Email. What Do I Do?
- I Registered for Club Nintendo, but Didn't Receive the Email to Confirm My Email Address. What Do I Do Now?
- I Somehow Have Two Club Nintendo Profiles. Can These Be Merged Together?
- Do I Need to be a Club Nintendo Member to Participate in the Tech Support Forums?
- Username & Password
- Club Nintendo Account Management
- How Do I Add Family Members to My Account?
- Can I Transfer My Account Administration Rights to Another Member in My Family Account?
- I Am Under the Age of 13 and Cannot Edit My Profile. Why?
- How Do I Add or Change My Account Address?
- Can I Deactivate My Account?
- How Can I Reactivate an Account That Has Been Deactivated?
- Eligible Products
- Free Warranty Extension
- Product Registration & Surveys
- How Do the Intend-to-Buy and Early Registration Bonuses Work?
- Do Surveys Expire?
- In What Year Do My Surveys Expire?
- Where Do I Find the Serial Number for My Game System?
- Where do I Find the PIN (Product Identification Number) for My Game?
- Can I Register Games That I Download Through DSiWare, Wii Shop Channel games, Wii Channels, and Nintendo eShop?
- I Have More Than One of the Same System or Game. Can I Register Them All?
- How Many Coins Will I Earn for Taking Surveys?
- I Registered a Game and Was Not Offered a Survey. Why?
- I Didn't Get to Finish My Survey (Computer Crashed, Accidentally Cancelled Out, Etc.). How Can I Get Back to It?
- My Game Didn't Come With a PIN Code. How Can I Register My Game?
- Coins & Elite Status
- How Can I Earn Coins?
- What Can I Use Coins to Get?
- Do Coins Expire?
- What's the Difference Between Coins and Points?
- How Can I Get Gold or Platinum Status?
- If I Redeem Coins for a Reward, Will I Lose My Elite Status?
- How Will I Know When I Reach Gold or Platinum Status?
- What's the Special Gift that Elite Status Members Receive?
- Reward Orders
- Communications Settings
- Contact Us
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topic you need help with.
Joining Club Nintendo
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Username & Password
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Club Nintendo Account Management
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Eligible Products
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Free Warranty Extension
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Product Registration & Surveys
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Coins & Elite Status
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Coins & Elite Status
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Communications Settings
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Contact Us
Nintendo is dedicated to providing our fans with superior service. You may email us or call us at 1-800-255-3700 from 6am-7pm Pacific Time, 7 days/week. Please be prepared with the details of your inquiry and provide your account information including name, username, email address, etc. so we can best assist you.
How Does Nintendo Use the Personal Information I Provide?
Answer:
Nintendo respects the privacy of our visitors and is committed to protecting the information we collect about you online. To further this commitment, we have adopted a corporate Online Privacy Policy that guides how we collect, use, disclose and protect the information you provide. Nintendo does not sell or rent personal information to third parties. We may share personal information with third-party vendors who help us perform various internal functions necessary to operate our business, but we limit the information shared to what is needed to carry out these functions.
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My Child Wants to Join Club Nintendo. Why Do I Have to Sign Up Too?
Answer:
Club Nintendo does not collect any personally identifying information from members under 13, therefore, we require a parent or guardian create a Club Nintendo account to which we associate the child's profile. Once you complete the registration process, you can add your child or anyone in your household to your Family Account and set permissions for each family member you add. Family Account Administrator can add up to 7 members to a Family Account for a total of 8 members.
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I Am the Parent or Guardian Of a Child Under 13, and I Never Received the Permission Email. What Do I Do?
Answer:
Please allow up to 5 hours to receive the email. There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If the email is still not there, visit the Club Nintendo registration page and create a new account. Once a new Club Nintendo account is created you can add your child or anyone in your household to your Family Account and set permissions for each family member you add. Family Account Administrator can add up to 7 members to a Family Account for a total of 8 members.
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I Registered for Club Nintendo, but Didn't Receive the Email to Confirm My Email Address. What Do I Do Now?
Answer:
Please allow up to 5 hours to receive the email. There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If you do not find the email, add registration@noa.nintendo.com to your email address book, and request a new confirmation email be sent to you: log in using the username and password you selected, and you'll see a message that you must confirm your email address along with the option to have the email resent. If you still haven't received the email, contact us.
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Somehow Have Two Club Nintendo Profiles. Can These Be Merged Together?
Answer:
Yes. Contact us and provide your account information including email address, usernames associated with both profiles, and which profile you'd like to keep as your main account.
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Do I Need to be a Club Nintendo Member to Participate in the Tech Support Forums?
Answer:
Yes, you must be a member to post in our Tech Support Forums (although anyone may browse the Forums). You must have a screen name and accept our Forums' Terms of Use. For security reasons, your screen name must be different than your username and not contain personally identifying information.
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I Forgot My Username or Password. How Can I Log in?
Answer:
Click the "Member Sign In" link in the upper right corner of the Club Nintendo home page, and follow the "Forgot username?" or "Forgot password?" link.
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I am a Family Account Member Without an Email Address on File, or Am Under 13 Years Old. How Can I Change My Password?
Answer:
Ask your Family Account Administrator to log in and go to their Account and Coins page. Under the "Account Settings" tab, click "EDIT" next to the associated family member's account in the "Family Account Details" section. Enter and confirm a new password to enter (current password is not required). Since no email address is on file for this member, an email will not be sent, so the Account Administrator must inform the family member of their new password.
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It's Been Over 5 Hours and I Still Haven't Received My "Forgot Username" or "Forgot Password" Email. What Do I Do?
Answer:
There is a chance your email program is mistaking our email for junk mail, so try checking in your Junk Mail or Trash folder. If you do not find the email, add registration@noa.nintendo.com to your email address book, and try the "Forgot username?" or "Forgot password?" option again. If you don't receive that email, contact us.
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How Do I Add Family Members to My Account?
Answer:
Account Administrators, log in and go to your Account and Coins page. Under the "Account Details" tab, click "ADD" next to "Associated Accounts". Add up to 7 members to a Family Account for a total of 8 members.
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Can I Transfer My Account Administration Rights to Another Member in My Family Account?
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I Am Under the Age of 13 and Cannot Edit My Profile. Why?
Answer:
Your profile has been set by your parent or guardian and can only be updated by them. Please ask them to log in to their Club Nintendo account to make changes for you.
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How Do I Add or Change My Account Address?
Answer:
Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section you can edit an existing address or add a new address. You can also update your address during the reward order check out process.
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Can I Deactivate My Account?
Answer:
If you wish only to change your email subscriptions, you can opt-in or opt-out of any of Nintendo's emails by visiting your Account and Coins page and selecting the "Notifications" tab.
If you have a single member account or are an Account Administrators, to deactivate your account (and all associated family members), please contact us.
To deactivate family account members, Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section under your "Account Details", click "Deactivate" next to the family member's name you want to deactivate. Please note, you will continue to see this person listed in your family account, but they will be marked as deactivated.
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How Can I Reactivate an Account That Has Been Deactivated?
Answer:
Account Administrators, to reactivate your own account, please contact us.
To reactivate a family account member, Account Administrators, log in and go to your Account and Coins page. In the "Family Account Details" section under "Account Details", click "Reactivate" next to the family member's name you want to reactivate.
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Which Products Can I Register and Take Surveys for?
Answer:
In general, you can register Nintendo systems and games that contain PIN cards. We've added more information below to help determine if you can register your system or game and whether they will qualify for a survey and Coins.
- Games Released Through Retailers:
Click here for a list of eligible games available at retail stores. - Accessories:
Accessories, including the Wii Balance Board, cannot be registered. If your accessory came packaged with software, the included software may be eligible for surveys and Coins. - Downloads:
After you link your device, all games that you download are automatically registered. Many downloadable games are eligible for surveys that allow you to earn Coins.After you link Nintendo DS:
DsiWare downloads are eligible for Post-Play surveys.After you link Nintendo 3DS:
DsiWare downloads are eligible for Post-Play surveys.
Exclusive downloads for Nintendo 3DS and 3D Classics are eligible for Post Download Registration Surveys as well as Post Play Surveys.After you link Wii:
All Wii Shop Channel Games and Wii Channels released on or after December 2008 are eligible for Post Play Surveys only.To determine if your download was released on or after December 2008, and is therefore eligible for a survey and Coins, please use our Master Game List to check its release date.
Of the downloads released prior to December 2008, only those that appear on the list below qualify for surveys and Coins.
-
Alien Crush Returns
Art Style: Cubello
Art Style: Rotohex
Big Kahuna Party
Boingz
Boogerman: A Pick and Flick Adventure
Brain Challenge
Bruiser and Scratch
Digital Champ Battle Boxing
Earthworm Jim
Enduro Racer
Forgotten Worlds
Gradius II Gofer No Yabou
Hockey Allstar Shootout
Home Sweet Home
Mega Man 3
Metal Slug 2
Pit Crew Panic!
Secret of Mana
Sonic the Hedgehog 2 (Sega Master System)
Space Harrier
Space Invaders Get Even
Space Invaders: The Original Game
Street Fighter II: Special Champion Edition
Strong Bad Episode 3: Baddest of the Bands
Strong Bad Episode 4: Dangeresque 3
Strong Bad Episode 5: 8-bit is Enough
Sudoku Challenge!
Target Toss Pro: Bags
Tetris Party
The Incredible Maze
World of Goo
Yummy Yummy Cooking Jam
- Systems:
Wii
Wii consoles released after May 9, 2010 do qualify for Coins when the PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. Wii owners can also register the serial number for their newly purchased system and receive a free 90-day warranty extension. A short survey may be required.Nintendo 3DS
Nintendo 3DS system registrations do qualify for Coins when the system PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. The Nintendo 3DS may also qualify for a free 90-day warranty extension when the serial number is registered in your Club Nintendo account. A short survey may be required.Nintendo DSi XL
Nintendo DSi XL system registrations do qualify for Coins when the system PIN has been registered in Club Nintendo and the associated survey has been completed. The PIN can be found on an insert included with the system. The Nintendo DSi XL may also qualify for a free 90-day warranty extension when the serial number is registered in your Club Nintendo account. A short survey may be required.Nintendo DSi
Nintendo DSi system registrations do qualify for Coins when the system serial number has been registered in Club Nintendo, the associated survey has been completed, and the Nintendo DSi Shop has been linked to your Club Nintendo account (wireless broadband connection required). Click here for more information. The Nintendo DSi will receive the free 90-day warranty extension when the serial number is registered in your Club Nintendo account even if the associated survey and Nintendo DSi link are not completed. The Nintendo DSi does not come with a PIN.Nintendo DS Lite
Nintendo DS Lite registrations do not qualify for Coins. Nintendo DS Lite owners can register the serial number for their newly purchased system and receive a free 90-day warranty extension. A short survey may be required.All other systems (Nintendo GameCube, Nintendo DS, all Game Boy systems, etc.)
Systems released prior to the Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, and Nintendo DS Lite do not qualify for Coins or warranty extensions.
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How Do I Register My System to Extend the Manufacturer's Warranty?
Answer:
Register the Serial Number on your newly-purchased Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, or Nintendo DS Lite and you'll receive a free 90-day warranty extension.
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Do I Need to Register My System With Club Nintendo to Activate the Manufacturer's Warranty?
Answer:
No, warranty registration is normally done at the point of sale. However, if you register the Serial Number on your newly-purchased Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, or Nintendo DS Lite, you'll receive a free 90-day warranty extension (90-days beyond the 1-year warranty registration you may have received at the point of sale).
You can use our warranty lookup to check your system's warranty status. In the rare case that your new system was not registered at the point of sale, your warranty is determined by your purchase date. There is no need to register or send in anything to activate your warranty.
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Does My System Qualify for the Free Warranty Extension?
Answer:
Newly-purchased Wii, Nintendo 3DS, Nintendo DSi XL, Nintendo DSi, and Nintendo DS Lite qualify for a 90-day warranty extension. For Repaired and Advance Replacement product that receive a new one-year warranty from Nintendo, if your existing warranty with the 90-day extension is longer than a year, the longer date will supersede the one-year warranty.
If you have questions about your system's eligibility for a warranty extension, contact us and provide your name, email address, and the Serial Number of the system you're inquiring about.
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How Do the Intend-to-Buy and Early Registration Bonuses Work?
Answer:
Intend-to-Buy Bonus
Tell us if you intend to buy a soon-to-be released game and you'll earn 10 extra Coins after you buy it, register it, and complete the survey. Intend-to-Buy surveys can only be taken for games that have not yet been released. When an Intend-to-Buy survey is available, the option to take it will appear in your To-Do List. Remember - you must indicate your intent to buy within the Intend-to-Buy date range listed for each game to be eligible for the extra Coins.
Early Registration Bonus
Earn 10 extra Coins for registering a product within 4 weeks of its launch date and completing the Registration Survey.
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Do Surveys Expire?
Answer:
Yes. In general, Product Registration surveys expire after 7 days, and Post Play surveys expire 120 days after registration. Please review the date listed next to the survey in your To-Do list to ensure that you take the survey before it expires.
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In What Year Do My Surveys Expire?
Answer:
Although the expiration year does not display in your account, surveys do expire rather quickly so it's best to take the surveys as soon as you can. In general, Product Registration surveys expire after 7 days, and Post Play surveys expire 120 days after registration.
NOTE: Some of the original product registration surveys had a much longer expiration; however, we find it most valuable to receive your feedback right away. Don't take the chance that your expiration year is in the future. To ensure that you receive your Coins, complete your survey(s) now, before they expire.
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Where Do I Find the Serial Number for My Game System?
Answer:
The Serial Number is located on the back of your eligible systems. It begins with two letters (i.e. TW, LU, UG, WW) followed by a sequence of numbers. If the last number of the Serial Number is shaded or in a box, please be sure to include it as well.
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Where do I Find the PIN (Product Identification Number) for My Game?
Answer:
The PIN is located on a card inside the box or case that your eligible game comes packaged in.
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Can I Register Games That I Download Through DSiWare, Wii Shop Channel games, Wii Channels, and Nintendo eShop?
Answer:
After linking your shop account to your Club Nintendo account, Eligible downloads will be automatically added to your Club Nintendo account. See linking instructions for details.
To see all of the products you have registered, log in and go to your Account and Coins page. Click the "Products" tab to view your registered games, downloads, and systems.
If you have linked your accounts and are not seeing your downloaded games in your list of registered games, contact us and provide your name, username, email address, system Serial Number, and the game titles you're inquiring about.
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I Have More Than One of the Same System or Game. Can I Register Them All?
Answer:
Systems
For each individual account or member in a Family Account, you can register up to 8 (eight) eligible systems to receive a free 90-day warranty extension, surveys, and Coins.
Games
For each individual account or member in a Family Account, you can register 1 (one) eligible game for surveys and Coins.
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How Many Coins Will I Earn for Taking Surveys?
Answer:
Wii
Wii System Registration Survey = 160 Coins
- Complete within 7 days after registration
Wii Game Registration Survey = 50 Coins
- Complete within 7 days after registration
Wii Game Post-Play Survey = 10 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
Downloadable Game Post-Play Survey = 10 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
Nintendo DS
Nintendo DSi, Nintendo DSi XL Registration Survey = 160 Coins
- Complete within 7 days after registration
Nintendo DS Game Registration Survey = 30 Coins
- Complete within 7 days after registration
Nintendo DS Game Post-Play Survey = 10 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
Downloadable Game Post-Play Survey = 10 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
Nintendo 3DS
Nintendo 3DS Registration Survey = 160 Coins
- Complete within 7 days after registration
Nintendo 3DS Game Registration Survey = 30 Coins
- Complete within 7 days after registration
Nintendo 3DS Game Post-Play Survey = 20 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
Downloadable Game Post-Download Survey = 10 Coins
- Available 1 hour after completion download, Complete within 7 days
Downloadable Game Post-Play Survey = 10 Coins
- Available 7 days after completion of registration survey, Complete within 120 days
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I Registered a Game and Was Not Offered a Survey. Why?
Answer:
While many games can be registered, not all games will be eligible for surveys. For more information on what games qualify for surveys, see Eligible Products.
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I Didn't Get to Finish My Survey (Computer Crashed, Accidentally Cancelled Out, Etc.). How Can I Get Back to It?
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My Game Didn't Come With a PIN Code. How Can I Register My Game?
Answer:
If the game you purchased is eligible for registration and the card with the PIN code is missing, please contact us and provide your name, username, email address, and the game title you're inquiring about.
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How Can I Earn Coins?
Answer:
You earn Coins for registering eligible Nintendo systems and games and completing the associated surveys. Additionally, you can earn bonus Coins for telling us you Intend-to-Buy a game, for Early Registration of a game, and for completing Welcome and Bonus Surveys. Keep an eye on your To-Do list to see what surveys are awaiting you.
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What Can I Use Coins to Get?
Answer:
Redeem your Coins to get Games and exclusive Reward items.
View our Rewards Catalog.
Please note that due to our privacy settings, children under 13 are unable to redeem Rewards. Family Account members over 13 must redeem Rewards.
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Do Coins Expire?
Answer:
Yes. Unredeemed Coins expire after 2 Club Nintendo years (July 1-June 30). When logged in, you can view your Coin Balance with the account information at the top of the page. See Terms and Conditions for more information.
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What's the Difference Between Coins and Points?
Answer:
Club Nintendo Coins are earned when you register products and participate in surveys. You can redeem your Coins for Rewards available to Club Nintendo members only.
Wii Points™ or Nintendo DSi Points™ are used to download games and applications from the Wii or Nintendo DSi Shop Channels, respectively. Click here for more information on how to purchase these.
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How Can I Get Gold or Platinum Status?
Answer:
Within each Club Nintendo year (July 1-June 30), earn 300 Coins to reach Gold status or 600 Coins for Platinum status. Family Account members' Coins are combined, so you have a greater chance of reaching Elite Status.
Your status will reset annually on June 30.
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If I Redeem Coins for a Reward, Will I Lose My Elite Status?
Answer:
No. We add up the Coins you've earned each year from July 1-June 30, and we don't subtract the Coins you've used. You can use your Coins to redeem rewards throughout the year without impacting your Elite Status level.
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How Will I Know When I Reach Gold or Platinum Status?
Answer:
Log in and go to your Account and Coins page. Click the "Coins & Status" tab to view your Elite Status Coin balance for the current Club Nintendo year, as well as your Elite Status and Coin history for previous years. Additionally, we'll notify you when the end of the Club Nintendo year is approaching, so you can be sure to take your surveys and tally up as many Coins as you can.
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What's the Special Gift that Elite Status Members Receive?
Answer:
The gift is a special surprise, which we'll announce shortly after June 30. Gold and Platinum members, look for an email from us with instructions to claim your gift (gift must be claimed within the time allotted to have it sent to you.)
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How Long Will it Take for My Reward Order to Ship?
Answer:
Reward orders are usually shipped within 1 week from the date ordered. During the holiday season or other busy periods, orders may take 2-4 weeks to be shipped. You will receive an email when your order has been processed and shipped. Unless otherwise specified, Rewards are shipped via US Mail or Canada Post, and typically take 4-11 business days to arrive.
To view your order status, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your order.
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Can I Change or Cancel an Order I Just Placed?
Answer:
Generally this is not possible, as we process orders very quickly, so there is little time to update an order before it is packaged for shipment. If your order shows as pending, and you need to change or cancel your order, please contact us and provide your name, mailing address, email address, and the Order Number of the order you're inquiring about.
To view your order status, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your order.
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Where Can I Find My Download Code?
Answer:
Your download codes can be found in your Club Nintendo account. Log into your account, click "Account & Coins" and click on the "Order Inquiries" tab. Your download code can be viewed by clicking "View Game Code" under the Activity column.
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How Do I Download and Install My Screensaver Reward?
Answer:
Installation instructions for PC:
- Download the Screensaver to your computer.
- Locate the downloaded .zip file and double click it to extract the Screensaver.
- Double click the .exe file.
- When the installer window appears, click Install.
- When you see "The installation of the screen saver was successful", click Yes to open the Screensaver control panel.
- Display Properties should open automatically and display your "Screen Saver" preferences. If Display Properties does not open, right click on your desktop and select Properties from the drop down menu.
- You'll find your new Club Nintendo Screensaver within the Screen Saver tab. Open the "Screen saver" drop down menu and select your new Screensaver to view a preview, and click Apply to set it as your Screensaver.
Installation instructions for Mac:
- Download the Screensaver to your computer.
- Locate the downloaded .zip file and double click it to extract the Screensaver.
- Double click the .app file.
- When the installer window appears, click Install.
- When you see "The screen saver was successfully installed", click Quit.
- System Preferences should open automatically and display your "Desktop & Screen Saver" preferences. If System Preferences does not open, click the apple icon on the top left of your computer and select System Preferences from the drop down menu.
- You'll find your new screen saver under the "Other" tab within the Desktop & Screen Saver preferences. Click the Screensaver name to apply it as your Screensaver.
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Can I Download a Screensaver Reward More Than Once?
Answer:
Yes, you may download your screensaver as many times as you'd like. To re-download, log in and go to your Account and Coins page. Select the "Order Inquires" tab and locate your Screensaver order where you will be able to re-download it.
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How Can I Opt-in or Opt-out of Receiving Emails From Nintendo?
Answer:
You may elect to receive email newsletters based on your interests, and sign up for the latest news about Nintendo products through Notifications. Log in and go to your Account and Coins page. Select the "Notifications" tab to opt-in or opt-out of any email communications.
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